it is the user's itch that needs to be scratched

The Summer 2007 issue of interfaces contains an article on our User Experience Project. If you are not a member of the British HCI group, you can read “User Experience for OpenOffice.org” on my website.
Quote:

The first rule of open source development is also the reason for an inherent usability problem: "Every good work of software starts by scratching a developer’s personal itch."The result is a self-referential system – developers develop for themselves rather than for the average user or the target audience. Usability engineering is considered as superfluous extra. However, to provide a good user experience, it is the user’s itch that needs to be scratched.This article presents user experience activities in the context of OpenOffice.org. The author – co-lead of the User Experience Project – will discuss the status of building an open source community of usability professionals to improve the usefulness and usability of the application.(read more…)

A duel at reboot9

I am happy to present
at reboot9
this year. I’ll talk about a
duel between desktop- and web-computing
.

Abstract. Today the user of personal computers is facing several inconsistencies which originate from an unresolved situation between two competing interaction models. The WIMP desktop model was developed nearly 30 years ago at Xerox Parc and Apple Computer. The web model became popular in the mid 1990s and has profoundly changed business and the perception of social relationships. Contradictions between these two models have a severe negative impact on human-computer interaction.
The presentation will be based on a similar talk I gave at MEDICHI a month ago.
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Dueling Interaction Models of Personal-Computing and Web-Computing

A position paper for MEDICHI 2007 by Matthias Müller-Prove and Frank Ludolph:

Abstract. Today the user of PCs is facing several inconsistencies which originate from an unresolved situation between two competing interaction models. The WIMP-desktop model has been developed nearly 30 years ago at Xerox Parc and Apple Computer. The web model became popular in the mid 1990s and has profoundly changed business and the perception of social relationships. Contradictions between both models have a severe negative impact on the human-computer interaction.

Read the entire article.