“… solving the right problems and iteration and always think of this as a large system, and making sure we solve the true underlying problems and not just the symptoms.” /21st Century Design by Don Norman – Interaction19 videos
Between 1987 and 1988 Apple has created a couple of vision videos under the common research theme Knowledge Navigator. Of course, Knowledge Navigator and Future Shock are most famous; but there are about 10 others short clips which illustrate additional concepts. Note that these are created in the pre-Web and pre-tablet era.
Below is a video that features Steve Wozniak, Diane Ravich (then director of Encyclopædia Britannica <sic!>), Alan Kay and the authors Ray Bradbury and Alvin Toffler. They are dreaming about the future – our present. Although the technology today seems capable to deliver on this vision, I suppose we have some work left to do you adjust our tools in a way to really support it.
Topics: computers as simulation tools, education, agents, voice user interfaces, automated translation, hypermedia
Burnt Toast, 2011 – the sequel to Toothpaste (Is there really just the distorted version?)
I’ve recently discovered Kurt Vonnegut. In the following lecture he discusses archetypical story lines and he praises the beauty of the moment.
How many words do you understand right away? Words matter. Wording and terminology make a difference in usability and user experience. If you struggle with words then you’ll also perceive a poor usability of a product or service. Jargon includes or excludes people from certain groups. Hence, as a designer please pay attention to the terminology in your product.
When I teach in front of Chinese students at the Brand Academy in Hamburg – although their German is much better than my Chinese – I am always aware of the issue that some thoughts might get lost or might change their intended meaning on the way from me to them. I mean, this can always be the case and it is astounding that communication works at all. But in this setting it is pretty clear that we have in addition to all language issues also a cultural gap that runs right through the middle of the class room. We have a different background just for instance because of the different TV shows we watched while growing up. The next generation might even ask, „what is TV?“
User Experience is what happens inside the user of a system or service before, during and after she uses the product or service. If you take teaching as a service then you can apply UX design principles also to the situation in the class room. In this setting inclusion means that the lecturer’s aim is to reach each and every student regardless of any circumstances like language, gender, age, prior education, home sickness or world championships in any kind of weird sports. I see inclusion as a humanistic attitude to respect and love your audience.
Well-designed user experiences allow for the uniqueness of people’s different strengths and believe to co-exist in a place of similarity and common ground. Tools and technologies that embrace similarities to tap into the potential of all people creates conditions that promote people to be their best selves, to cultivate and nurture people will produce better outcomes in all we do. – worldusabilityday.org 29-Oct-2017
What? “user experiences…believe…” what? This is taken from this year’s home page of the world usability day. After pointing out my problem the authors confessed that they do not understand either. Here is my proposed update:
Well-designed systems and services offer great user experiences for all kind of people regardless of their background, their education, or their current situation. Each one has different strengths and weaknesses that should not exclude him or her from participating in professional or social life via communication technology. Tools and technologies that embrace similarities to tap into the potential of all people create conditions that promote people to be their best selves; designing usable tools to support people will produce better outcomes in all we do.
I hope this is an improvement. I hope this paragraph can be understood and you agree to the intended meaning.
WYSIWYG is the abbreviation for What-You-See-Is-What-You-Get. It is a concept developed at Xerox PARC; it means that the display on screen corresponds to the printed sheet of paper – a quite radical idea in the early days of desktop computing. According to Wikipedia the expression was “coined by John Seybold and popularized at Xerox PARC during the late 1970s.” – According to Alan Kay it was Charles Simony, who introduced the term.
Therefore it is quite stunning to hear the words in a totally different context. Tim Rice used the very same phrase for a chorus in Jesus Christ Superstar (music Andrew Lloyd Webber, 1970) in the piece The Temple.
Quite possible that John Seybold knew the song.
[Update 26-Apr-2017] I do not what to push this over the edge, but the following lines are kind of intriguing as well, once you switch the context back to computing:
No-one’s been disappointed yet – success rate, ease of use
Don’t be scared give me a try – familiarity, robustness, undo, user experience
There is no-thing you can’t buy – Business goals; revenue comes from happy customers
[Update 29-Dec-2018] Alan Kay: What exactly is WYSIWYG?